At Fabricry Sales, we’re committed to making your fashion journey effortless from checkout to delivery and beyond. Our curated collection of casual tops, maxi dresses, skirt sets, and more deserves a returns process that’s just as stylish as our pieces.

Shipping Information

Order Processing

We carefully prepare each order within 1-2 business days of receiving it. You’ll receive a confirmation email with tracking information once your package ships.

Shipping Options

Standard Shipping: $12.95 via DHL or FedEx

  • Delivery within 10-15 business days after shipping
  • Trackable service with delivery updates

Free Shipping: Available on orders over $50 via EMS

  • Delivery within 15-25 business days after shipping
  • Basic tracking available

Note: We currently ship worldwide except to some Asian countries and remote regions. Delivery times may vary based on destination and customs processing.

Hassle-Free Returns & Exchanges

We want you to love every piece from our collection of maxi-midi skirts, casual tops, and skirt sets. If something isn’t perfect, our straightforward returns process makes it easy.

Our Return Policy

  • Returns accepted within 15 days of receiving your order
  • Items must be unworn, unwashed, and in original condition with tags attached
  • Original packaging should be included
  • Proof of purchase required

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Final sale items
  • Mini dresses
  • Mini skirts

Exceptions are made only if these items arrive damaged or defective.

How to Initiate a Return or Exchange

  1. Contact Us: Email [email protected] within 15 days using our return request template below
  2. Wait for Approval: Our team will review your request within 1-2 business days
  3. Ship Your Return: Once approved, you’ll receive return instructions (use original packaging when possible)
  4. Track Your Return: We recommend using a trackable shipping service

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Fabricry Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange:

  • [Product Name] (SKU: [if available])
  • Size: [Original Size]
  • Reason: [Please specify]

For exchanges, I would like:

  • [New Product Name] (if different)
  • Size: [New Size]

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

  • Timing: Refunds processed within 3-5 business days after we receive your return
  • Method: Funds returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

  • We’ll ship your new item once we receive the returned product
  • Price differences will be charged/refunded accordingly
  • Standard shipping rates apply for the new shipment unless you qualify for free shipping

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error
  • We recommend using:
    • For speed: DHL or FedEx
    • For economy: Your local postal service with tracking

Note: For international returns, please mark the package as “Returned Goods” to avoid customs charges.

Damaged or Defective Items

If your maxi-midi skirt or other item arrives damaged or defective:

  1. Contact us immediately at [email protected] with photos of the damage
  2. We’ll arrange for a free return shipping label if needed
  3. Choose between a replacement (if available) or full refund

Need Help?

Our customer care team is always here to assist you. Email us at [email protected] with any questions about your order, shipping, or returns.

Fabricry Sales
778 Post Farm Road
Decatur, US 30030